Service, Maintenance and Repair Survey
by Craig Berosh · Recharger Magazine · July 1, 2008 - page(s): 67-76
Like a ripple on a pond, the results of Recharger Magazine’s annual Service, Maintenance and Repair Survey may very well reflect the impact of other imaging industry trends.
- OEMs are rolling out multifunctional devices like never before; the highest percentage of survey respondents now service MFPs.
- For some time now, cost-per-page selling models have been promoted as the must-be-in space; the percentage of respondents offering service and click-charge contracts has increased significantly.
- New and more complex printers continue to be introduced by the original manufacturers; for the first time respondents ranked the “ability to learn” as the most important skill for a tech and more than ever technicians are using the Internet to receive their training.
The SMR Survey, taken online by 88 respondents, attempts to document the service trends of the imaging industry aftermarket. Respondents on average have been in business for 10 years and respondents who do provide a form of service have been doing so for a little more than seven years.
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This article will be available online on 01/01/2009
